Astro Tool offers a few different methods by which to place an order. Our office is open 7am-4pm PST, and you have the option to:
While we do our best to respond within 24 hours after receipt of a request, some requests require more research and may have a slower response time. In those instances, we strive to communicate about the longer response times so you know your request is being managed.
Why can't I find a valid Astro Tool part number on your website?
Although we do our best to keep your website populated with our complete tooling catalog, some of our part numbers are not available online. If you are not able to find online information for an Astro Tool part number, please contact our Customer Service department by phone (503-642-9853) or email (email@example.com) for assistance.
Will I receive a certificate of conformance with my order?
All orders come with a standard Certificate of Conformance that is printed on the back of invoices and packing slip. There will be an additional charge for additional and/or non-standard certificates. Please contact Customer Service for further details.
When will my order ship?
We offer same-day shipping for stock orders that will be shipped using an expedited shipping method. Orders must be placed before 11:00am PST to qualify for same-day shipping.
Stock orders that are shipping via UPS Ground or FedEx Ground will ship the business day following receipt of your order.
If your requested item is not in stock, you will be notified by Customer Service with a lead time.
What payment methods do you accept?
Net 30 payment terms are available upon approval, after the submission of your credit references along with your Dun & Bradstreet number. The approval process takes approximately 24-48 hrs.
We also accept Visa, MasterCard, and American Express.
All orders billing internationally require payment prior to shipping. Payment can be made via credit card, or electronic transfer of funds. Please call (503-642-9853) or email (firstname.lastname@example.org) for further details. We accept checks drawn on U.S. banks only.
How are international orders shipped?
All international orders are shipped with Ex-Works terms, and will require a collect account number or freight forwarder. Duties and taxes for your country of origin will also be your company's responsibility.