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Frequently Asked Questions

Sales/Orders

What is the best way to place an order?

Astro Tool offers a few different methods by which to place an order. Our office is open 7am-4pm PST, and you have the option to:

  • Call the sales team and place an order with a customer service representative: 503-642-9853
  • Place the order via email: sales@astrotool.com
  • Purchase items through the website’s shopping cart; or
  • Fax the order: 503-591-7766.
How long does it take to get a response from your sales team?

While we do our best to respond within 24 hours after receipt of a request, some requests require more research and may have a slower response time. In those instances, we strive to communicate about the longer response times so you know your request is being managed.


I am not sure which tool I need. Is your sales team able to help me determine the appropriate tooling for my application?
Absolutely! The sales team has the training and resources to assist you in finding the perfect solution for your tooling application, and they are more than happy to help.

I know what tool I need. Do you have it in stock?
The fastest way to find lead times for our tooling is to call (503-642-9853) or email (sales@astrotool.com) our customer service department.

 

Why can't I find a valid Astro Tool part number on your website?
Although we do our best to keep your website populated with our complete tooling catalog, some of our part numbers are not available online. If you are not able to find online information for an Astro Tool part number, please contact our Customer Service department by phone (503-642-9853) or email (sales@astrotool.com) for assistance. 

Will I receive a certificate of conformance with my order?
All orders come with a standard Certificate of Conformance that is printed on the back of invoices and packing slip. There will be an additional charge for additional and/or non-standard certificates. Please contact Customer Service for further details.

When will my order ship?
We offer same-day shipping for stock orders that will be shipped using an expedited shipping method. Orders must be placed before 11:00am PST to qualify for same-day shipping.

Stock orders that are shipping via UPS Ground or FedEx Ground will ship the business day following receipt of your order.
If your requested item is not in stock, you will be notified by Customer Service with a lead time.

What payment methods do you accept?
Net 30 payment terms are available upon approval, after the submission of your credit references along with your Dun & Bradstreet number. The approval process takes approximately 24-48 hrs.

We also accept Visa, MasterCard, and American Express.

All orders billing internationally require payment prior to shipping. Payment can be made via credit card, or electronic transfer of funds. Please call (503-642-9853) or email (sales@astrotool.com) for further details. We accept checks drawn on U.S. banks only.

Shipping

What shipping methods do you offer?
We ship via FedEx, UPS, and DHL. You may utilize your own account, or we can add the cost shipping to the order total.

What if I need to change my shipping method?
If you need to change your shipping method after your order has been placed, please call (503-642-9853) or email (sales@astrotool.com) our customer service department for assistance.

 

How are international orders shipped?

All international orders are shipped with Ex-Works terms, and will require a collect account number or freight forwarder. Duties and taxes for your country of origin will also be your company's responsibility.


Returns/Repairs

I have a question about a return. Who do I contact?
Please call (503-642-9853) or email (sales@astrotool.com) our customer service department for more information.

I would like to send my tools back to Astro for repair and/or calibration. How much will it cost? The price for repair is based on the type of tool that needs to be refurbished/repaired. You can find a list of our standard repair prices here. Please contact customer if you do not see your tool listed.